Telecaller

Job Description

A telecaller connects with prospective or existing customers over the phone to generate sales, qualify leads, or resolve support inquiries.• Primary Goal: Drive business growth, gather customer data, or provide service support via voice or digital communication channels.
• Work Environment: Office-based or remote, often involving rotational or night shifts depending on target markets (e.g., domestic vs. international). • Outbound Calling: Contact leads from provided databases to pitch products, services, or fundraising campaigns.
• Inbound Handling: Answer incoming customer questions, troubleshoot basic issues, or direct calls to specialized departments.
• Lead Qualification: Assess customer interest, gather requirements, and forward qualified leads to the sales team.
• Database Management: Update customer information, notes, and call outcomes accurately in the company’s CRM system.
• Target Achievement: Meet daily, weekly, or monthly metrics regarding call volume, conversion rates, and talk time.• Communication: Clear verbal articulation, active listening, and a polite, confident phone demeanor.
• Resilience: Ability to handle rejection calmly and maintain professionalism under pressure.
• Technical Literacy: Basic computer skills and familiarity with CRM software or spreadsheets.
• Education: High school diploma (10+2) or equivalent, with multilingual abilities considered a strong asset.