Refund & Cancellation Policy

At SMS Job Street, we aim to provide reliable job listing, recruitment, and employment-related services to candidates, employers, and recruitment partners.

This Refund & Cancellation Policy explains the conditions under which payments made for services provided by SMS Job Street may be cancelled or refunded.

By purchasing or using any paid service provided by SMS Job Street, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1. Scope of This Policy

This policy applies to paid services offered by SMS Job Street through our website, online platforms, communication channels, or other authorized methods.

Depending on the service, payments may relate to job posting, recruitment services, employer services, candidate-related services, advertisements, promotional services, or other paid services offered by SMS Job Street.

2. Candidate Services

Candidates may access job listings and certain recruitment-related services provided by SMS Job Street. Where a candidate purchases a specific paid service, the applicable price and service conditions will be communicated before payment.

Payment for a service does not guarantee employment, interview selection, visa approval, work permit approval, salary, or successful placement.

Therefore, refunds will generally not be provided solely because a candidate was not selected by an employer or did not receive a job offer.

3. Employer and Recruiter Services

Employers and recruitment agencies may purchase services such as job posting, recruitment support, promotional listings, or other business services.

Once a paid service has been activated, published, initiated, or delivered, the payment may be non-refundable unless otherwise agreed in writing or required under applicable law.

4. Job Posting Services

If an employer or recruiter purchases a paid job posting service, the customer is responsible for reviewing the job information before submitting it for publication.

Once the job advertisement has been published or the service has been initiated, cancellation may not result in a refund.

If a job posting is rejected by SMS Job Street because it violates our policies or applicable laws, the refund eligibility may be reviewed based on the circumstances of the case.

5. Cancellation Requests

Cancellation requests should be submitted as soon as possible after making a payment and before the relevant service has been substantially delivered.

A cancellation request does not automatically guarantee a refund. Each request will be reviewed based on the nature of the service, the stage of service delivery, and the applicable terms.

To request a cancellation, users should contact SMS Job Street using the official contact details provided on this page.

6. Non-Refundable Situations

Refunds may generally not be provided in the following situations:

• The service has already been delivered or substantially completed.
• A job advertisement has already been published.
• Recruitment or candidate processing has already commenced.
• A candidate was not selected by an employer.
• A candidate did not attend an interview or recruitment process.
• A candidate changed their mind after applying for a job.
• A customer provided incorrect or incomplete information.
• The customer violated our Terms & Conditions.
• The service was used for an unauthorized or prohibited purpose.
• The customer failed to provide information required to complete the service.

7. Duplicate Payments

If you believe that you have been charged more than once for the same service due to a technical or payment processing error, please contact us with the relevant transaction details.

After verification, duplicate or erroneous payments may be refunded where applicable.

8. Failed or Unsuccessful Transactions

If a payment fails but the amount has been deducted from your bank account, payment provider, or card, please contact us with the transaction details.

We may verify the transaction with the relevant payment gateway or financial institution. If the payment was received by SMS Job Street but the service was not successfully activated, the amount may be refunded or the service may be activated, depending on the circumstances.

9. Refund Processing

If a refund is approved, the refund will generally be processed using the original payment method, wherever technically possible.

The time required for the refund to appear in your bank account, card, or payment account may depend on the payment gateway, bank, card issuer, or other financial institution involved.

SMS Job Street is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial service providers.

10. International Recruitment Services

For international or overseas employment-related services, candidates should carefully review the service terms, applicable charges, employment conditions, and other requirements before making a payment.

Payment for recruitment-related services does not guarantee visa approval, work permit approval, employment selection, travel approval, or successful placement.

Where a service involves third-party employers, recruitment partners, government authorities, visa processing, documentation, or other external services, refund eligibility may depend on the specific service terms and the circumstances involved.

11. Third-Party Payment Gateways

Payments may be processed through third-party payment gateways or financial service providers.

SMS Job Street does not control the processing time of third-party payment providers. Any payment processing charges, banking charges, or gateway charges may be treated according to the terms of the relevant payment provider.

12. How to Request a Refund

To request a refund or cancellation, please contact SMS Job Street with the following information:

• Full name
• Registered phone number
• Email address
• Service purchased
• Payment or transaction reference number
• Date of payment
• Reason for the refund or cancellation request

Providing complete information helps us review your request more efficiently.

13. Refund Review

All refund requests are subject to verification and review by SMS Job Street.

We may request additional information or supporting documents where necessary to verify the payment, service, or reason for the refund request.

The final decision regarding a refund will be made based on the applicable service terms, the circumstances of the request, and applicable law.

14. Changes to This Refund Policy

SMS Job Street reserves the right to update or modify this Refund & Cancellation Policy at any time.

Any changes will be published on this page. Users are encouraged to review this policy periodically for the latest information.

15. Contact Us

If you have questions regarding cancellations, refunds, or payments, please contact SMS Job Street using the details below.

Last Updated: August 2026