Automobile service adviser

Job Description

A service advisor acts as the main link between car owners and the repair technicians at a dealership. They manage customer service, explain mechanical issues in simple terms, and coordinate the repair process
Greeting Customers: Welcoming clients, listening to vehicle problems, and noting down symptoms.Liaising with Mechanics: Explaining the customer’s concerns to technicians and translating complex repair jargon back to the customer.Providing Estimates: Writing down accurate cost and time estimates for parts and labor, and getting customer approval before extra work begins.Scheduling and Workflow: Booking appointments, managing the daily service schedule, and tracking repair progress.Handling Billing and Delivery: Explaining the final invoice, reviewing the work performed, and returning the vehicle to the customer