Branch Guest Relation Manager (GRM)

Job Description

A Guest Relations Manager oversees front-of-house operations, manages guest service teams, and ensures high satisfaction and complaint resolution throughout a client’s stay.Guest Services: Greet incoming clients, manage check-in/check-out procedures, and coordinate room preparation and luggage storage.Complaint Resolution: Actively listen to and resolve guest complaints, de-escalate difficult situations, and follow up to ensure satisfaction.Personalized Care: Provide specialized services for VIPs, disabled guests, the elderly, and children.