Guest Relation Executive

Job Description

A Guest Relations Executive (GRE) welcomes visitors, handles special requests, and resolves customer complaints to ensure high satisfaction in hotels, hospitals, or corporate offices.Welcoming Guests: Greet arrivals, manage check-in/check-out processes, and prepare welcome materials.VIP Management: Coordinate arrivals, departures, and special amenities for VIPs or high-priority clients.Inquiry Handling: Provide details on venue amenities, local attractions, and ongoing services.Issue Resolution: Listen to guest complaints, offer immediate service recovery, or escalate complex issues to management