Tele Caller

Job Description

A telecaller manages inbound and outbound phone calls, chats, or emails to generate leads, pitch products or services, and resolve customer inquiries. Make outbound sales or lead-generation calls and answer incoming customer service requests. Follow predefined scripts while personalizing conversations based on customer needs. Assess prospect interest and transfer qualified leads to the sales team. Record interaction details, update customer files, and track metrics in a CRM (Customer Relationship Management) system.Meet daily, weekly, and monthly quotas for call volume, lead generation, or conversions.