Tele Caller

Job Description

A telecaller manages inbound and outbound phone calls, chats, or emails to generate leads, pitch products or services, and resolve customer inquiries. Bridge the gap between an organization and its customers to drive sales, collect feedback, or provide support. Outbound (cold calling, sales pitches, follow-ups) or Inbound (handling support queries, complaints, and product info). Make outbound sales or lead-generation calls and answer incoming customer service requests.Record interaction details, update customer files, and track metrics in a CRM (Customer Relationship Management) system.